NorSafe is a company dedicated to the online sale of personal protective equipment and safety signs.
Purpose
The purpose of these general terms and conditions is to define the terms of sale between NorSafe and its customers.
In terms of these general conditions, a customer is considered to be any natural or legal person who places an order on the website www.norsafe.pt, who must be a personal/individual customer.
Area of application
These general terms and conditions apply to orders placed via the Internet, e-mail and telephone and cover the sale of products on the www.norsafe.pt website on the date the order is validated.
Customer acceptance
By validating the order, the customer automatically confirms and accepts the general terms and conditions of sale listed.
Modification of the general conditions of sale
NorSafe reserves the right to change the conditions of use and other regulations published on its website without prior notice. It is therefore advisable to consult the conditions of use regularly, since frequent use of the site implies acceptance of the changes made and the customer is subject to the latest version.
The general conditions in force on the date of the order will be those that will be applied in commercial transactions between NorSafe and its customers.
Product characteristics
NorSafe undertakes to present the detailed information and essential characteristics of the products on offer in a careful and appropriate manner.
In case of doubt, we recommend contacting our sales department, which will provide any clarification either by telephone or e-mail.
Prices
Prices are shown in euros and include VAT at the legal rate.
NorSafe reserves the right to change the prices shown on its website at any time, without prior notice, as a result of any changes made by its suppliers.
Placing an order
To place an order at www.norsafe.pt, the customer must fill in the form provided. You must confirm the details entered on the form before validating your order. NorSafe is not responsible for any errors made when filling in order forms.
Campaigns and Promotions
Promotions for articles and advertising campaigns have temporary duration periods, so customers should be aware of them, avoiding mistakes etc.
Order confirmation
Confirmation of your order will be sent to the customer by automatic e-mail, provided that the e-mail address provided is correct.
Cancellation of order
The customer can cancel their order at any time as long as it has not been invoiced. This cancellation must be communicated by e-mail to store@norsafe.pt.
Product availability
Product prices and offers are considered valid as long as they are visible on our website and within the limits of available stock. Additional information on the availability of all items will be provided by e-mail or telephone.
Should NorSafe encounter any difficulties in obtaining a product from its suppliers, the customer will be informed of the status of their order by e-mail or telephone, and may choose to cancel it or replace it with another product.
Payment
Customers can pay for their order using the following payment methods:
Non-payment
NorSafe reserves the right not to deliver an order in the event of total or partial non-payment of an ordered product.
Invoice
The purchase order placed at www.norsafe.pt does not serve as an invoice. The customer will only receive their invoice together with the products ordered.
Exchanges & Returns
NorSafe customers can return purchased items, considered to be from regular stock, within a maximum period of 14 days from the date of receipt of the product, in accordance with Article 10(1) of Decree-Law No. 24/2014, of 14/02.
To return the product, please contact NorSafe via e-mail at mailto:store@norsafe.pt and/or telephone number. If you contact us by e-mail, you must attach the purchase invoice. If you contact us by telephone, you must indicate the invoice number.
O processo de trocas e devoluções implica o pagamento prévio de uma taxa no valor de 9,90€ que deverá ser liquidada pelo cliente.
We do not refund money unless the product in question is visibly damaged or has a manufacturer's defect.
The return process involves providing/crediting the value of the product(s) in question to be deducted from a future order on the site. That said, the value of the item(s) remains at the customer's disposal, to be spent exclusively at www.norsafe.pt, within a maximum period of 180 days.
In order for us to accept returns, the items must be in perfect condition, with no signs of use and packed in their original packaging.
Customers are entirely responsible for the costs involved in returns (return postage and postage for new delivery).
If the return is due to an internal NorSafe error, if the item sent does not correspond to the technical information provided to the customer or if, for any reason, the item is defective, NorSafe will be responsible for the return and reshipment costs.
As provided by law, it is not possible to return or cancel personalized goods.
We advise you to always keep the purchase invoice as it will be required in the event of a future claim under the guarantees.
Product warranty
The product guarantee corresponds to the guarantee given by each of the brands and, in the case of end consumers, is valid for two years, under the terms of article 5 of Decree-Law no. 67/2003, of April 8, or for six months, in the case of professional customers who derive economic benefit from the product, under the terms of article 921 of the Civil Code. The malfunction must be reported to the seller within the warranty period and, unless otherwise stipulated, no later than sixty days after it becomes known. To benefit from the guarantee, the customer must keep the document proving the purchase of the product.
Defects caused by:
Products marked as belonging to the Stock-off catalog are products that have been discontinued for more than 1 year, or exhibition products, justifying their reduced price, and are considered exceptional as far as the guarantee is concerned, not falling under the above.
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